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Incident reports

Incident reports

Past BotShade service incidents — timeline, impact, and prevention measures —
published transparently regardless of customer-visible impact.

Resolved

May 2, 2026

Authentication identifier issue — report and fix

On 1 May 2026 we identified an authentication-system issue with how internal identifiers were handled. The issue was promptly fixed; we are publishing this report in the interest of transparency.

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