Support
Contact channels, service status, and
self-service resources for BotShade — collected in one place.
Discord support server
BotShade is currently in beta, so our Discord support server is the primary channel for inquiries. The operations team responds directly here.
Response time: typically within 24 hours on weekdays. Replies on weekends and holidays may roll over to the next business day.
Join Discord
Email inquiries
For individual cases, billing or contract questions, or any request best handled in writing, please reach out to the address below.
Service status
If something feels broken, please check the status page first. It carries currently-open incidents, the historical incident log, and any scheduled maintenance.
Open status page
Self-service resources
Documentation worth reading before getting started, past incident reports, and official notices. Many questions can be resolved with these alone.
Announcements
Official notices from BotShade, including planned maintenance.
Troubleshooting
Common issues and step-by-step solutions.
Incident reports
Past incidents — analysis, impact, and prevention measures.
Security
Documentation on authentication, encryption, and data protection.
Release notes
New features, improvements, and changes per release.
If your question isn't covered on this page, please feel free to reach out via the Discord support server.